Client Support Representative

YOBO Services is looking for a professional and customer-focused Client Support Representative to join its team in Islamabad. The successful candidate will work closely with one of the company's clients and manage day-to-day customer support activities, including calls, emails, messages, customer queries, and follow-ups.

Key Responsibilities:

• Customer Communication: Handle customer calls, emails, and messages on behalf of the client in a professional and timely manner.
• Query Resolution: Respond to customer queries and requests, ensuring accurate and helpful information is provided.
• Complaint Management: Manage complaints and resolve customer issues effectively, escalating complex cases to the appropriate channels when necessary.
• Follow-ups: Follow up with customers to ensure timely responses and that all issues are fully resolved.
• Coordination: Coordinate with the client and internal team when required to ensure seamless service delivery.
• Service Standards: Maintain a high standard of customer service in all interactions, reflecting positively on both YOBO Services and its client.