Service Partner – Service Quality

United Bank Limited (UBL) is seeking a motivated and experienced professional for the position of Service Partner within its Service Quality Department. The role is based in the Malakand Region of Khyber Pakhtunkhwa, covering Swat and Dir.

The successful candidate should have strong knowledge of branch banking operations and service quality standards, along with relevant professional experience. Candidates who are local residents of the Malakand Region will be preferred.

Key Requirements:

• Bachelor’s degree from a recognized institution.
• Minimum 3 years of relevant experience in Service Quality or Branch Banking Operations.
• Strong understanding of branch banking processes and operations.
• Good knowledge of customer service and service quality standards.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to monitor and support service quality standards across branch operations.
• Local residents of the Malakand Region, particularly Swat and Dir, will be preferred.

Candidate Profile:

UBL is looking for a motivated, experienced, and service-oriented professional who can effectively contribute to maintaining and improving service quality standards across branch banking operations.